Terms and Conditions
Welcome to The Monkey House. By using our website and placing an order, you agree to the following Terms & Conditions:
1. General
TheMonkeyHouse.com is an online clothing store delivering across India.
All users are advised to carefully read and understand our policies before making a purchase.
2. Shipping & Delivery
We provide Free Shipping across India.
Standard delivery time is 5–6 business days from the date of order confirmation.
Delivery timelines may vary due to unforeseen circumstances such as weather conditions, courier delays, or festivals.
3. Returns & Exchange Policy
You can request a Return or Exchange within 7 days from the date of delivery.
In case the product is damaged, defective, or incorrect from our side, we will arrange a free return/exchange.
If the return/exchange is due to personal reasons (size issue, dislike, change of mind), a return/exchange delivery fee of ₹120 will be charged.
Items must be unused, unwashed, and in their original packaging with tags.
4. Refunds
Refunds will be processed within 7–10 working days after we receive the returned item.
Refunds will be credited to the original mode of payment.
5. Pricing & Payment
All prices are inclusive of applicable taxes.
We reserve the right to change prices or offers without prior notice.
6. Liability
TheMonkeyHouse.com is not responsible for any indirect loss or damage caused by delay in delivery.
Customers are responsible for providing correct shipping information.
7. Contact Information
For any queries regarding orders, returns, or support, please contact us at:
The Monkey House
Karol Bagh, Hing Ki Mandi,
New Delhi – 110005